Terms of service

Service Updates & International Shipping Policy — Ideas Decor Shop

Last updated: 17 May 2026

YES — WE SHIP WORLDWIDE 🌍

Please read the information below carefully before placing an international order. Customs procedures, taxes, import regulations, and delivery requirements vary significantly depending on the destination country.

By placing an order with Ideas Decor Shop, you acknowledge and accept the terms, conditions, and responsibilities outlined in this policy.

🛃 1. International Orders & Customs Charges

International shipments may be subject to customs inspections, import duties, VAT or sales taxes, brokerage fees, courier handling charges, customs clearance fees, or other government-imposed charges.

  • These charges are determined exclusively by the destination country and are completely outside the control of Ideas Decor Shop.

  • Unless explicitly stated otherwise at checkout, all customs duties, taxes, and import-related charges are the sole responsibility of the customer.

🇺🇸 2. United States Orders

Orders shipped to the United States may be subject to import duties, sales taxes, customs processing fees, or additional charges depending on applicable federal, state, or local regulations.

  • These charges are not included in our product prices or shipping costs unless clearly stated as pre-collected at checkout.

📊 3. Customs Fees & Estimated Charges

Customs charges vary between countries and cannot be accurately calculated or guaranteed in advance. The final amount may depend on order value, product category, local tax rules, courier processing fees, and customs regulations in your country.

Customers are highly encouraged to contact their local customs office before placing an order if they require further information about potential import costs.

💳 4. Pre-Payment of Duties & Taxes

Ideas Decor Shop cannot pre-pay customs duties, import taxes, or local government charges on behalf of customers unless a specific duty-paid shipping service (e.g., DDP) is explicitly offered and selected at checkout. Any charges requested by customs authorities or couriers must be paid directly by the customer to release the parcel.

📝 5. Customs Declarations

We are legally required to declare accurate information on all customs documentation. We absolutely cannot:

  • Lower invoice values.

  • Falsify customs declarations.

  • Mark commercial orders as “gifts”.

  • Provide inaccurate customs descriptions.

Any requests to alter customs values or declarations will be strictly declined.

🏦 6. VAT & Marketplace Tax Collection

Depending on your location, order value, platform used, and local regulations, taxes or VAT may be collected at checkout, collected directly by marketplaces, collected by payment processors, or become payable upon import. Tax handling procedures vary based on destination country laws.

⏳ 7. Delivery Estimates & Potential Delays

Estimated delivery times are provided for guidance only and are not contractually guaranteed unless a guaranteed express service is specifically purchased.

Delivery times may be affected by:

  • Customs inspections and clearance backlogs.

  • Courier processing cycles and postal disruptions.

  • Severe weather, strikes, or transportation interruptions.

  • High seasonal volumes (e.g., holidays) or government actions.

🤝 8. Customer Responsibilities

By placing an international order, customers accept full responsibility for:

  • Providing a complete, accurate, and legible delivery address at checkout.

  • Monitoring tracking information actively.

  • Responding promptly to customs or courier communications.

  • Paying applicable customs charges or taxes to release the parcel.

  • Collecting parcels within the required courier holding period.

Failure to respond to customs or courier requests may result in severe delays, automatic returns, disposal, or abandonment of the parcel.

🔄 9. Refused, Unclaimed, or Returned Parcels

If a parcel is refused, unclaimed, abandoned, or returned due to unpaid customs charges, incorrect address info, or failure to collect it from a local depot:

  • Original shipping costs are completely non-refundable.

  • All return shipping fees, customs processing tariffs, and courier handling penalties billed to Ideas Decor Shop will be deducted directly from any residual item refund.

  • If the parcel is returned in a damaged, used, incomplete, or non-resaleable condition, a partial refund or no refund may apply where legally permitted.

❌ 10. Parcels Destroyed or Disposed of by Customs

In certain circumstances, customs authorities or couriers may destroy, abandon, confiscate, or dispose of unclaimed or refused parcels due to non-payment of import taxes. If a parcel is not successfully returned to Ideas Decor Shop, zero (0%) refund will be possible. This does not affect any mandatory legal rights that may apply under your local consumer protection law.

📍 11. Incorrect Address Information

Ideas Decor Shop is not responsible for delays, failed deliveries, additional charges, or lost parcels caused by incorrect or incomplete address information provided by the customer at checkout. If a parcel is safely returned to us due to address issues, the customer must pay a new shipping fee before reshipment can take place.

📦 12. Tracking & Delivery Confirmation

Once an order has been dispatched, tracking information will normally be provided where available. Official delivery confirmation and GPS/status data provided by the courier network will be used as definitive evidence of shipment and delivery status during any investigations, disputes, or payment claims.

⚡ 13. Force Majeure

Ideas Decor Shop is legally exempt from liability for delays, disruptions, or failures caused by events outside our reasonable control. This includes customs delays, postal strikes, transportation failures, severe weather, natural disasters, cyber incidents, regulatory changes, or force majeure events.

💻 14. Online Business Notice

Ideas Decor Shop operates strictly as an online e-commerce business only. We do not maintain a public retail storefront, physical collection point, or showroom for customer visits. All orders must be placed online and dispatched via our approved courier networks.

📞 15. Contact Us

For any shipping-related questions, customs inquiries, or tracking support, please contact us:

Thank you for supporting a handmade small business and international craft creators!