Shipping policy

Shipping Policy — Ideas Decor Shop

Last updated: 17 May 2026

Welcome to Ideas Decor Shop! We are a small handmade business based in the United Kingdom. We ship worldwide and aim to provide transparent, fair, and reliable delivery services for all our customers.

Please read this Shipping Policy carefully before placing an order.

📦 1. Processing Times

Most of our products are handmade or prepared to order.

  • Standard processing time: Typically 3–5 business days during normal operating periods.

  • Potential delays: Processing times may vary during holidays, sales periods, high order volumes, custom order production, severe weather, or circumstances outside our reasonable control.

Please note: Estimated processing times are a guide and are not guaranteed.

🌍 2. Shipping Destinations

We currently ship to the United Kingdom, United States, Europe, Canada, Australia, and many other international destinations worldwide.

Shipping availability may change depending on courier restrictions, customs regulations, sanctions, operational limitations, or delivery risks.

💰 3. Shipping Costs

  • International Rates: Generally start from approximately £9.99 GBP.

  • Variables: Final shipping costs depend on parcel size, weight, destination country, courier pricing, insurance requirements, and the shipping method selected at checkout.

Shipping rates shown at checkout are estimates based on available carrier information at the time of purchase. If a significant shipping cost discrepancy occurs before dispatch, we will contact you to discuss available options.

📍 4. Dispatch & Tracking

  • Orders are dispatched immediately after processing is completed.

  • Tracking information is usually provided where available through the selected shipping service.

  • Customer Responsibility: Customers are responsible for monitoring tracking updates, checking delivery notifications, responding to courier communications, and collecting parcels when delivery is attempted.

Failure to monitor delivery or collect parcels may result in delays, returns, storage charges, disposal, or additional courier fees.

🛃 5. Customs, Duties & Import Taxes

International shipments may be subject to customs inspections, import duties, VAT or sales taxes, brokerage fees, customs clearance fees, courier handling charges, or other government-imposed costs.

  • These charges are determined by the destination country and are the sole responsibility of the customer unless otherwise stated at checkout.

  • Ideas Decor Shop does not control customs charges and cannot guarantee whether fees will apply.

  • Customers are responsible for understanding and complying with local import regulations before placing an order.

📝 6. Customs Declarations

We are legally required to provide accurate customs declarations. We cannot:

  • Falsify customs documentation.

  • Reduce declared values.

  • Mark commercial parcels as “gifts”.

All parcels must contain accurate descriptions and values in accordance with applicable customs and tax laws.

💳 7. VAT & Marketplace Collection

Depending on your location and the platform used, VAT, sales tax, or import charges may be collected at checkout, by marketplaces, by payment processors, or become payable upon import. Tax collection procedures vary depending on the destination country, local regulations, order value, and marketplace requirements.

❌ 8. Incorrect or Incomplete Address Information

Customers are responsible for entering a complete and accurate shipping address at checkout. Ideas Decor Shop is not responsible for delays, failed deliveries, returned parcels, or losses caused by incorrect or incomplete address information supplied by the customer.

If a parcel is returned due to address issues:

  • Original shipping costs are non-refundable.

  • Additional courier charges may apply, and a new shipping payment may be required before reshipment.

  • Where legally permitted, refunds may be reduced by carrier or return costs associated with failed delivery attempts.

🔄 9. Refused, Unclaimed, or Returned Parcels

If a parcel is refused, unclaimed, abandoned, returned due to unpaid customs fees, or not collected within the courier holding period:

  • Original shipping costs are non-refundable.

  • Return shipping, customs, handling, storage, or courier charges may be deducted from any refund where legally permitted.

  • Refunds may be reduced or may not be possible if the parcel is not successfully returned, or if it arrives damaged or unsuitable for resale.

In some situations, customs authorities or couriers may destroy or dispose of unclaimed parcels. If the parcel is not returned to us, a refund will not be possible.

🔍 10. Lost Parcels

A parcel is not considered officially lost until the courier investigation process has been completed. Typical investigation timeframes:

  • UK Deliveries: Approximately 15 business days.

  • International Shipments: Longer periods depending on the courier and destination country.

If a parcel appears to be lost, please contact us as soon as reasonably possible. Cooperation with courier investigations (including signing a Lost Post Declaration) may be required before we can issue a refund or replacement.

💔 11. Damaged Parcels

Customers should inspect parcels upon delivery where reasonably possible. If an item arrives damaged, please take clear photographs of the item and packaging (including the shipping label and outer box) and contact us immediately:

  • 📧 Email: info@ideasdecor.shop

Depending on the circumstances and your legal rights, we will offer a replacement, repair, partial refund, or full refund where appropriate.

⏳ 12. Delivery Delays

Estimated delivery dates are not guaranteed. Ideas Decor Shop is not responsible for delays caused by customs processing, courier disruptions, postal strikes, severe weather, transportation interruptions, government actions, cyber incidents, or force majeure events.

✨ 13. Handmade Product Information

As our products are handmade and crafted for artistic casting:

  • Slight variations in colour, texture, finish, edges, or dimensions may naturally occur.

  • Small differences between batches are a normal part of the handmade process and are not considered defects where the item substantially matches the listing description.

  • Product photos are illustrative representations and may vary slightly depending on screen settings, lighting, and materials.

🤝 14. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate and complete shipping information.

  • Pay all applicable customs duties, VAT, or local taxes.

  • Monitor shipment tracking and cooperate with courier investigations if necessary.

  • Comply with your local country's import regulations.

❤️ 15. Our Commitment

Ideas Decor Shop is committed to high-quality handmade production, accurate order preparation, fair customer service, lawful customs compliance, and providing reasonable assistance with any delivery-related issues.

📞 16. Contact Us

For any shipping or delivery questions, please feel free to reach out: